Z-TRAK FAQ

Answers to the questions Z-TRAK® and Moto-Chok® customers ask most. Don't see yours? Call or text 435-414-9819 or message us.

Product & Fitment

How is Z-TRAK different from regular E-Track?

Z-TRAK is a patented tie-down rail built for pickup beds, not flat trailer walls. It's custom-fitted to your truck's bed contour with an offset, deeper bottom rail, so it looks like a factory rail. It's made from heavier steel with tighter tolerances, so accessories fit snugly with less rattle, and it's powder coated with a pre-treatment for outdoor durability. Made in the USA.

Does it work with third-party E-Track accessories, or in my trailer?

Yes. Z-TRAK and all our accessories fit standard E-Track, so you can use E-Track straps and anchors in Z-TRAK and move Moto-Choks into a trailer or garage E-Track. For trailers and flat walls, use E-Track. Our High Strength E-TRAK is the heavier-duty option.

Can I use a winch to pull my ATV, dirt bike or motorcycle into my truck bed with Z-TRAK?

Yes. A properly installed Z-TRAK system is strong enough for light-duty winching. Install the rail with the Plus Nut Kit and connect through an O-Ring Tie-Down Anchor; our Headache Rack adds a stop to keep the machine off your cab. Winch safely: make sure your ramps and winch are rated for the load, keep the pull slow and in line with the anchor, watch for wheels catching, and strap the machine down once it's loaded. Because the forces in a pull depend on how it's done, damage from winching isn't covered by our warranty.

Will Z-TRAK work with my tonneau cover?

Yes, with soft roll-up, hard rolling and folding covers. The only covers that usually won't work are retractable covers with a large front canister blocking the front of the bed. Our LP, FT and SFT Moto-Choks are low-profile and fit under covers; the standard ST chok needs an extender. Even with a low-profile chok, the tire can hit the folded or rolled cover first, so measure how far your cover sticks out and add an extender if needed (see Which extender do I need to clear my tonneau cover?).

What can I secure with Z-TRAK?

Dirt bikes and motorcycles, e-bikes and mountain bikes, ATVs, coolers, toolboxes, camping and overland gear, furniture and general cargo. Add Moto-Choks, Bike Choks and tie-down anchors to build the setup you need.

Do you make a rail for my Rivian, Cybertruck, Jeep Gladiator or Honda Ridgeline?

Honda Ridgeline: yes, a custom-fit rail; use the Plus Nut Kit in the composite bed. Several of our creators have Ridgeline install videos on YouTube. Jeep Gladiator: yes, our Gladiator rail, installed with self-tappers or the Plus Nut Kit. Rivian R1T: no custom rail. The R1T's front bulkhead is flat, so it doesn't need an offset Z-TRAK rail; customers have used our 48" High Strength E-TRAK with the Plus Nut Kit successfully. Cybertruck: we can size a rail, but there's no OEM mounting data, so mounting is the owner's decision.

What's the difference between the Bike Chok and the Moto-Chok? Why does the Bike Chok cost more?

Moto-Choks are for motorcycles, dirt bikes and heavier e-bikes and are used with straps. The Bike Chok is for mountain, road and e-bikes: a tapered cradle with a built-in binding-style ratchet strap that holds the bike upright on its own. It has more components and tighter tolerances, which is why it costs more.

Will Z-TRAK fit my truck?

Every rail is matched to your truck's year, make and model. Select your truck when you order and we'll ship the rail that fits. If your truck isn't in our database, you can still order: we'll contact you, send a short measuring guide, and fit you with a stock size or build a custom rail (custom rails typically take 2 to 4 weeks).

How strong is Z-TRAK? What's the weight rating?

Our Z-TRAK and High Strength E-TRAK rails are rated up to 2,000 lb. Real-world installed capacity depends on your truck, the mounting surface, and the hardware you use, so the attachment to your bed is always the real limit. In our testing in a steel bed, the rail itself didn't fail; the standard self-tapping screws pulled out at a little over 1,000 lb. That's why the hardware and how you mount it set your actual working load. For heavy loads or winching, we recommend the Plus Nut Kit. For reference, our O-Ring Tie-Down Anchors have a 4,000 lb break strength, and our Soft Loop straps are rated 500 lb working load (1,200 lb break).

Is the LP chok just for smaller bikes? What's the difference from the standard chok?

No. LP fits the same tires as the standard ST (up to about 4") with the same hold. The difference is height: LP sits lower for clearance under covers; ST is taller for maximum tire contact. Compare Moto-Choks.

Do I need extenders at all?

Not always. Extenders help when you need handlebar clearance between bikes, need to push bikes out from under a tonneau cover, or want to stagger bikes for a tighter fit. See the Z-TRAK Extender and Moto-Chok Extender.

Is Z-TRAK available in custom colors?

Yes, as a special request. Custom powder coat starts at $100 extra for in-stock colors, typically with a 3 to 4 week lead time. Color matching and non-stock colors are quoted case by case. Contact us to start.

Do I need straps? How many come in a pack?

Yes for most setups: the Moto-Chok stops the front wheel kicking out, and straps hold the bike. Bicycles can ride in the Bike Chok's built-in strap, but handlebar straps are still recommended, and always for e-bikes. Soft Loop straps come as a 2-pack. Order one set per bike.

Which Moto-Chok should I buy?

It depends on your front tire width. ST (Standard) and LP (Low-Profile) fit tires up to about 4"; LP is lower for clearance under covers and is our most popular. FT (Fat Tire) fits up to about 5". SFT (Super Fat Tire) is 6" wide for extra-wide tires. A snug fit is a good thing. Shop Moto-Choks.

Do you have side rails for my bed walls?

Yes. Our Pickup Truck Side Rails Kit uses High Strength E-TRAK rails in several sizes to fit almost any truck. Choose the sizes that fit your bed's flat spots.

Why would I want an angled chok?

Angled Moto-Choks stagger bikes so handlebars don't rub, give wider strap angles, and free up space, especially in trailers. The angle is built in, which saves a few inches compared with our 22° adapter.

How many bikes can I fit?

It depends on your bikes and bed. Three dirt bikes fit in most beds; four or five is doable with angled choks or extenders; about five mountain bikes or e-bikes fit comfortably.

Which extender do I need to clear my tonneau cover?

Measure how far the cover sticks out from the front of the bed when it's folded or rolled up. Z-TRAK adds 1/2" and the extender clip adds about 1", so a 5" extender puts the chok about 6.5" out. Our longest extender is 12".

Which chok do I need for a sport bike?

Measure your front tire. Most sport bikes (120 to 130 tires) fit our 5" FT Moto-Chok. A snug fit is a good thing. For wider tires, the SFT is 6" wide.

Will it work for my kid's 50cc or small-wheel bike?

Yes. Use the LP Moto-Chok with a drop plate to bring it down to the right height. The standard chok works too, but can rub the fender on small bikes.

Yes. Our Ford BoxLink 3-Slot E-TRAK Upgrade Kit replaces the factory brackets using the existing holes: no drilling, about five minutes. Each bracket gives three E-Track slots.

Do you have a spare tire mount?

Our Spare Tire Chok is in beta testing. Contact us to be one of the first to get one.

Installation

How hard is it to install?

If you can use a drill, you can install Z-TRAK. A standard install with the included self-tapping screws takes about 10 minutes in a steel bed. A Plus Nut Kit install takes 1 to 2 hours and gives you the strongest, factory-grade install. Install guides and videos: Installation Guides.

Does Z-TRAK install over a bed liner?

Spray-in liners: yes. Drop-in plastic liners: only if the liner hugs the front wall of the bed so the rail sits flush and the screws go straight into metal. Any gap and it won't mount securely.

How is the rail fastened, screws or nuts and bolts?

Every rail includes #12 × 1" black stainless self-tapping screws, which work for most steel beds. For the strongest install, use the Plus Nut Kit: plus nuts create threaded inserts in the bed so the rail bolts on with machine bolts, giving more pull-out strength and vibration resistance. Each rail has roughly 14 to 20 mounting holes depending on the truck.

Does installation require drilling or screws?

Yes. Z-TRAK fastens directly to the bed; it's a permanent upgrade, not a clamp-on. Steel beds: self-tapping screws, no pilot holes. Aluminum or composite beds: drill holes and use the Plus Nut Kit.

What tools do I need?

Steel beds: a drill or impact driver and a 5/16" socket (tape measure and masking tape optional). Plus Nut install: a drill, 3/8" bit, small pilot bit, wrenches or socket, marker, tape and level; hand tools are preferred for setting the nuts.

Will installing Z-TRAK damage my truck bed?

No. Installed properly, it mounts flush with no bending and looks factory. It's meant to stay on for the life of the truck, but it can be removed.

Will the screws hold in an aluminum bed?

Thousands of customers have installed Z-TRAK in aluminum beds, including newer Fords, and we haven't had reports of the included screws pulling out under normal use. We still strongly recommend the Plus Nut Kit for aluminum beds.

How does Z-TRAK install on a 2022-or-newer Toyota Tundra?

On the Tundra, the deeper side of the rail goes on top. That top edge has 7 slotted holes that line up with the factory bolt holes from Toyota's rail system, so you reuse those locations. The shallower side is the bottom rail. It sits across the top of the Tundra logo and mounts with the Plus Nut Kit or other specialty hardware. Self-tapping screws can't be used there.

The logo on my bed is in the way. What do I do?

It depends on your truck. Our current-generation rails for Ford F-150, F-250 and F-350 have a cutout for the FORD logo, and on current-generation GMC trucks the rail is designed to sit right on top of the GMC logo. If you have a non-standard emblem (like a Carhartt badge or other custom logo) in the way, email photos to customerservice@z-trak.com and we'll work out the best fix. A very small gap behind the rail (about 1/8" or less) usually isn't a problem as long as the screws are tightened evenly on both sides of the logo; small spacers can also close the gap, and in some cases a custom rail is the answer.

My Plus Nut is spinning or won't set. What should I do?

First try to finish setting it: hold the spacer nut with a wrench and give the tool bolt a few short drill bursts, then finish by hand. If the tool bolt is the problem, swap in a 1/4-20 × 2" bolt from a hardware store, reusing the spacers and washers. If an insert won't set or release, grip it with locking pliers and back the tool bolt out. Never count a spinning insert as a mounting point. Still stuck? Contact us.

Can someone install it for me?

Yes. If you're not comfortable doing it yourself, we recommend professional installation. Contact us and we'll help you find an installer near you.

Ordering, Shipping & Discounts

Where are you located? Can I pick up locally?

We're a small, family-run shop in Washington, Utah, near St. George, and most of our products are made, powder coated and shipped here. Local pickup is available by appointment. Contact us ahead of time, since we're not always set up for drop-ins.

Do you offer a military or first responder discount?

Yes. Our flagship products are made in the USA, and we're grateful to the people who serve it. As a thank-you, active duty military, veterans, retirees, police, firefighters and EMTs get 15% off. Verify once through VerifyPass on our Military & First Responder Discount page and you'll get a one-time code to use at checkout. For future orders, come back to the page and verify again.

Can I mix chok styles in a bundle, or add a Bike Chok?

Yes. Bundles use one chok style, but we'll build a custom cart with any mix (including a Bike Chok) and still include the bundle discount. Just tell us your truck and tire widths.

How fast will my order ship and arrive?

Orders ship from our shop in Washington, Utah, near St. George, within 1 to 2 business days, and in-stock orders usually go out within 1 business day. Standard shipping arrives in 7 to 10 days, and most orders arrive within a week. Weekend orders ship the next business day. Need it sooner? Choose expedited 2 to 3 day shipping at checkout for an additional cost.

Can I get my order faster?

Yes. Choose expedited (2 to 3 day) shipping at checkout. If you've already ordered, contact us before it ships and we'll invoice the difference to upgrade it. FedEx doesn't deliver on weekends, so plan around that if you need it by a specific date.

Why did only part of my order arrive?

Rails ship separately from choks and accessories because of their length, so most bundles arrive in 2 to 3 boxes a few days apart. You should have a tracking number for each in your shipping emails. If you can't find them, check your junk or spam folder. If a package hasn't moved in a few days, reach out and we'll chase it down.

I didn't get an order confirmation email. Did my order go through?

Check your junk or spam folder first. If it's not there, send us your name and the email you used, and we'll confirm the order and send your tracking.

Do you ship outside the US?

Yes. We ship to Canada and several other countries. Enter your address at checkout to see the available shipping options and rates. If your country isn't listed, or you'd like a custom quote, contact us with your address and what you'd like to order, and we'll put one together.

What payment methods do you accept?

All major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Shop Pay, PayPal, Amazon Pay, Google Pay and Apple Pay.

Do you have any promo codes?

Yes. New customers can get 10% off their first order by signing up for our email list on the website. Active duty military, veterans, retirees, police, firefighters and EMTs can get our Military & First Responder discount. Verify once through VerifyPass and you'll receive a code right away. We also run sales a few times a year, and email subscribers hear about them first.

Can I combine discount codes?

Usually not. Only one discount code can be used per order, and codes can't be combined with sitewide sale pricing. If you have more than one code, use the one that saves you the most.

What comes in each bundle?

Every Z-TRAK rail comes with 2 O-Ring Tie-Down Anchors, self-tapping mounting screws and instructions.

  • One Bike Bundle: Z-TRAK rail (with its 2 O-rings) and 1 Moto-Chok.
  • Two Bike Bundle: Z-TRAK rail (with its 2 O-rings), an extra 4-pack of O-rings (6 total) and 2 Moto-Choks.
  • Three Bike Bundle: Z-TRAK rail (with its 2 O-rings), an extra 6-pack of O-rings (8 total), 3 Moto-Choks and a 9" extender to offset the middle bike.

You choose your Moto-Chok style when you order. Straps and the Plus Nut Kit are sold separately. See every bundle on our Bundles page.

I already have Z-TRAK. How do I add more bikes?

Add Moto-Choks individually, or get a tie-down kit, which is the bundle without the rail: the 2-Bike Tie-Down Kit (2 Moto-Choks and 4 O-Ring anchors) or the 3-Bike Tie-Down Kit (3 Moto-Choks, a 9" extender and 6 O-Ring anchors).

My truck isn't in your selector. Can I still order?

Yes. Place your order and we'll contact you to confirm fitment. We'll send a short measuring guide, then match you to a stock rail or, if needed, build a custom one. We'll get your approval before building anything custom. Custom rails typically take 2 to 4 weeks. Find your truck.

Returns, Warranty & Support

What's your return policy?

Every order is covered by our 30-Day Test-Fit Promise. Unbox your order and test-fit it before you install. If it doesn't work, contact us within 30 days of purchase and we'll exchange it or take it back. A 20% restocking fee covers shipping both ways. If our fit selector or our shipping was wrong, or the item is defective, we cover everything. Installed items can't be returned. Please contact us before sending anything back so we can set up the return. Full details: Return Policy.

Can I exchange my chok (or other part) for a different one?

Yes. Before you swap, send us your front tire width, because the chok you have may already fit. If we shipped the wrong part or it's defective, we cover all costs. If you'd simply like a different part, order the new one and send the original back uninstalled within 30 days of purchase under our 30-Day Test-Fit Promise; the standard 20% restocking fee applies.

A part is missing from my order. What do I do?

First, check whether the rest of your order is still on the way. On bundle orders, Moto-Choks and accessories usually ship separately from the Z-TRAK or E-TRAK rail. The boxes are very different sizes, so they often go with different carriers to get there as quickly as possible, and they usually arrive within a few days of each other. Look for more than one tracking number in your shipping emails (and check your spam folder). Next, check the packaging: Plus Nut Kit hardware comes in a small black bubble mailer inside the box, Moto-Chok hardware is usually tucked between the chok plates, and choks in a kit are often wrapped together as a pair. Still missing? Send us a photo and your order number and we'll ship the missing part at no charge.

I received the wrong item. What happens next?

Send us your order number and a photo of what arrived (including the box label if you have it). If we made a mistake and shipped the wrong item, we'll ship the correct one and send a prepaid return label for the wrong one, at no cost to you. If the item you ordered isn't the one you need, see our exchange FAQ. In that case the exchange costs are yours.

My package is lost or was returned to sender.

Contact us with your order number. We'll check the tracking and reach out to the carrier for an update. A package that hasn't moved in a few days often starts moving again once we do. If tracking shows it's still moving, it will very likely deliver, and we'll keep an eye on it with you. We're sorry for the wait; carrier delays are out of our hands. If a package is truly lost or returned to sender, we'll file a claim with the carrier and reship your order (or refund it if you prefer). Carriers usually don't allow a claim until 2 to 3 weeks after the ship date, sometimes longer.

What's the warranty on Z-TRAK?

Products manufactured by Z-TRAK in the USA carry a limited lifetime warranty against manufacturing defects for the original purchaser. If a product is defective, we'll repair or replace it at our discretion. The warranty requires proper installation and use as designed. It doesn't cover normal wear and tear, scuffs, scratches, rust, surface paint or powder coat, or damage from misuse, overloading, winching, accidents, improper installation or modification. To make a claim, email customerservice@z-trak.com with your original invoice before sending anything back. Unauthorized returns are refused. Full terms: Warranty/Liability.

Do you sponsor creators or send free product?

We love working with creators, but we no longer send free product up front. Instead, we have two programs that let you earn while you share Z-TRAK.

  • Brand Ambassador Program: you get your own code that gives your followers 10% off, and you earn 10% back on every sale made with it. Apply.
  • Trybe Creator Program: submit short videos featuring your Z-TRAK setup and get paid for each approved video ($50 per approved video in our standard program). Join on Trybe.

Have a bigger idea, like long-form content, an event or a series? Send it to us through our contact page and our creator team will reach out.

Do you have a brand ambassador program?

Yes! Our Brand Ambassador Program is open to riders and truck owners who love their Z-TRAK. When you join, you get a personal discount code that gives anyone who uses it 10% off their order, and you earn 10% back on every sale made with your code. Apply here. Once you're approved, you'll get your code. You can also see some of our current ambassadors on our About page.

How do I contact you, and how fast will you reply?

Call or text us at 435-414-9819, use live chat on the website, email customerservice@z-trak.com, or send a message through our contact page. Our hours are 8 a.m. to 5 p.m. Mountain Time, Monday through Friday. We reply to chat, calls and texts as quickly as we can during those hours, and to contact-form messages the same business day. Outside business hours we'll respond when we can.

How do I become a Z-TRAK dealer?

Our dealer program is open. Apply online on our Dealers page. It only takes a few minutes. We'll review your application and confirm your dealer tier.

We do look at industry discounts, and we evaluate each one case by case. Reach out through our contact page with your name, your company and what you do, and we'll get back to you.