We stand behind every Z-TRAK product. Unbox your order and test-fit it before you install. If it isn't right, you have 30 days from the date of purchase to start a return or exchange.
Returns
Timeframe: Start your return within 30 days of purchase.
Condition: Items must be in original condition with all parts and packaging. Test-fitting is fine, including bolting a Moto-Chok to its plate to check fit. Items that have been installed or used can't be returned.
Proof of purchase: Have your order number or confirmation ready.
Restocking fee: Returns carry a 20% restocking fee. It covers processing and your prepaid return label. As long as your items arrive back in good condition, nothing else comes out of your refund.
Packaging: Please pack your return in the original packaging, the same way it arrived. Our rails and Choks are powder coated, and parts that come back scratched or damaged from loose packing may need to be refinished or scrapped. If that happens, we may deduct the repair or replacement cost from your refund. Packing it right keeps your full refund on track.
How to Start a Return
Email customerservice@z-trak.com or contact us with your order number. We'll set up your return and email you a prepaid return label tied to your order.
Pack your items securely in the original packaging.
Attach the label we sent and drop the package off with the carrier.
Please use the label we provide. It's how we match your return to your order and get your refund moving. Packages sent back without it can be delayed or lost.
Exchanges
Need a different size or style? Order the item you want on our website, or email customerservice@z-trak.com and we'll add it to your order. We'll start a return for your original item the same day. Exchange returns follow our standard return policy, including the 20% restocking fee. If we sent the wrong item or it arrived defective, contact us and we'll make it right at no cost to you, including shipping both ways.
When It's On Us
If our truck selector gave you the wrong fit, we shipped the wrong item, or your order arrived defective or damaged, there's no restocking fee and we cover shipping both ways. Please inspect your order when it arrives and email customerservice@z-trak.com right away if anything is wrong.
Refunds
We process refunds within 5 to 7 business days after we receive and approve your return. Refunds go back to your original payment method, and your bank may take a few extra days to post them.
