Risk-Free Return Promise
At Z-TRAK, we stand behind the quality of our products and your satisfaction is our top priority. That’s why we offer our Risk-Free Return Promise—a hassle-free way to shop with confidence. If you’re not completely satisfied with your purchase, we’ve got you covered.
Returns Made Simple:
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Timeframe: You have 30 days from the date of purchase to initiate a return.
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Condition: Items must be returned in their original condition, with all parts, components, and packaging included. Parts cannot be returned if they have been installed and/or used.
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Proof of Purchase: Please include your receipt or order confirmation with your return.
How to Start a Return:
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Contact our customer service team at Nate@Z-TRAK.com to request a Return Authorization (RA) number and return shipping label.
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Securely pack your item(s) in original packaging and include the RA number inside the package.
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Print the provided return label and attach the proper label(s) to your package(s). Drop off packages at the appropriate shipper with prepaid labels.
Refunds:
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Refunds will be processed within 5-7 business days after we receive and approve your return.
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Refunds are issued to the original payment method.
Exchanges:
Prefer a replacement? Let us know, and we’ll send your new item as soon as you drop off your packages for your return.
Shipping Costs:
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If the return is due to a product defect or an error on our part, we’ll cover the return shipping costs.
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For all other returns, shipping costs are the customer’s responsibility and will be deducted from your final refund.
